Refunds, returns & exchanges

Returning Items

You may return eligible items within 30 days of receiving your order for a refund or exchange.

To qualify for a return, items must be:

• Unworn and unused.
• In their original condition.
• With all original tags attached.
• Returned in their original packaging where possible.
• Accompanied by your order reference number.

We reserve the right to refuse returns that do not meet these conditions.

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Non-Returnable Items

The following items cannot be returned unless they are faulty:

• Underwear and briefs.
• Swimwear where the hygiene seal has been removed or broken.
• Earrings and pierced jewellery.
• Gift cards.
• Clearance or final sale items (unless faulty).

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Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 14 days of receiving your order.

Please include:

• Your order number.
• A description of the issue.
• Photographs where possible.

If the item is confirmed to be faulty or sent in error, we will arrange a replacement, repair, or full refund, including any applicable return postage costs.

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Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

Approved refunds will be processed to your original payment method within 5–10 working days. Processing times may vary depending on your payment provider.

Original delivery charges are non-refundable unless the item was faulty or incorrectly supplied, or where required by law.

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Exchanges

We are happy to exchange items for a different size or colour, subject to availability.

If the requested item is unavailable, we'll issue a refund instead.

In order to exchange an item, we ask that you return the original item(s), we'll then give you a refund and then you can start your order process again. For exchanges, we cannot cover the cost of shipping.

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Return Postage

Unless the item is faulty or we made an error with your order:

• Customers are responsible for the cost of returning items.
• We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.

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Your Statutory Rights

This returns policy does not affect your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection laws.